Rx Pulse

Support

Get help using RxPulse.

For account, approval, password reset, Windows desktop installer access, sync, privacy, or software-use questions, send your registered email and a short description of the problem.

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Email support

support@rxpulsecs.com

Write from your registered email with doctor name, Windows version, app version, and a short problem description. If sending screenshots, hide patient-identifying information.

Send email
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Windows desktop beta

For desktop beta access, Windows SmartScreen warning, login, sync, or offline workflow problems, send a screenshot, app version, sync status, and Windows version.

Request desktop beta access
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Account help

Get help with Windows app account creation, email code verification, sign in, password reset, approval progress, and desktop access questions.

Reset password
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Desktop install issues

  • Get the installer only through the official RxPulse support/download channel.
  • If Windows SmartScreen appears, verify the file name and checksum. Code signing is still pending.
  • Internet is required for first login and cloud sync.
  • Before uninstalling or reinstalling, confirm Cloud Sync Complete.
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Sync and offline help

  • After prior login, work can continue during weak internet.
  • If unsynced data exists, check the warning before closing or signing out.
  • Use one doctor account per Windows user/device workspace.
  • For sync problems, include sync status, error message, and internet condition.
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Approval help

After creating your account, add your BMDC, degree, specialty, and chamber details in RxPulse and send them for review.

See how it works
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Patient-data safety

Before sending screenshots or backup files to support, hide patient name, phone, address, or anything that identifies a patient. Active local data protection is improved, but use a secure Windows login/profile.

Read privacy
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Clinical disclaimer

RxPulse supports prescription and patient record work. ADE or interaction warnings are advisory support only. Final clinical decisions and patient care remain the doctor’s responsibility.

Read terms